1. Service Description

Aureum Elite provides bespoke, white-glove courier services, specializing in the transport of high-value goods, confidential legal documents, VIP event logistics, and sustainable courier solutions. Our services are tailored to meet the specific needs of high-net-worth individuals (HNWIs), art galleries, law firms, and corporate clients.

2. Payment Terms

Clients agree to pay all fees as outlined in the agreed proposal or invoice. Payments must be made before services are rendered, unless otherwise agreed. Refunds will be provided only in cases where services are not fulfilled as per the terms outlined. Cancellations must be made at least 48 hours before the agreed service time to be eligible for a full refund.

3. Service Limitations

Aureum Elite is committed to delivering your items securely and on time. However, we do not guarantee delivery in cases where unforeseen circumstances such as accidents, natural disasters, or delays caused by third-party service providers occur. Aureum Elite is not liable for damages resulting from such delays or incidents.

4. Liability and Indemnity

Aureum Elite will take all necessary measures to ensure the safe delivery of your items. However, we are not liable for damages, losses, or theft caused by circumstances outside our control. Clients agree to indemnify and hold Aureum Elite harmless from any claims or liabilities arising from the use of our services.

5. Client Responsibilities

Clients are responsible for providing accurate delivery details and any special instructions. Any failure to provide necessary information may result in delays or additional charges.

6. Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of the United Kingdom.

7. Dispute Resolution

Any disputes arising from these terms or the use of our services will be resolved through arbitration in accordance with UK laws. In the case of unresolved disputes, legal action may be pursued in courts within the United Kingdom.